A Q&A with a Director of Growth & Retention: Part 2 of 2-Part Series

On Wednesday, March 29, J. P. Kingsbury and I will help close down Customer Engagement Insider’s premier 2023 online event, the Digital CX & Engagement Summit. For a half hour, Exiger’s director of growth and retention will answer questions on integrating your digital marketing, sales, CX and relationship management teams; the top tips and tricks for generating and converting the most and best leads, as well as retaining and upselling high-value customers; and how B2C and B2B businesses can learn from each other’s best practices.

A longtime leader of marketing and CX teams, as well as an expert in ESG, cyber and financial crime and third-party and supply chain management, today Kingsbury leverages his diverse experience and skill set to ensure consistent satisfaction, partnership growth and strategic relationship management at Exiger, an industry-leading provider of AI-powered risk-management and compliance technology for organizations with $1-billion or more in annual revenue.

“I take it as my responsibility to say what I’ll do and do what I’ve said, consistently,” Kingsbury says. “And this has earned me trust and a reputation not only as a reliable partner but as a forward-thinker who always strives to provide insights and information to my clients that help them get ahead of challenges not yet materialized as well as leverage opportunities merely on the horizon.”

To celebrate and preview our forthcoming conversation, I asked my friend a few more questions to gauge his mindset leading up to the next CEI Summit.