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        <pubDate>Sat, 11 Apr 2026 15:02:09 +0000</pubDate>
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                <title><![CDATA[Don&#039;t Fall For These Digital Experience &quot;Gotchas&quot;]]></title>
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                <pubDate>Tue, 29 Aug 2023 15:17:41 +0000</pubDate>
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                <title><![CDATA[Pandemics, Technology, and Empathy, a Case Study]]></title>
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                <pubDate>Tue, 29 Aug 2023 15:17:42 +0000</pubDate>
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                <title><![CDATA[State of the Call 2022: Services and the Voice Channel]]></title>
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                <description><![CDATA[ Join Alex Salkin, Senior Product Marketing Manager at Hiya, and Brian Cantor, Principal Analyst at CEI, as they discuss the state of the call for services in 2022, and what you can do to protect your brands reputation and increase the efficiency of the voice channel for your business. ]]></description>
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                <title><![CDATA[How To Fix Self-Service And Achieve Unbreakable Customer Connections]]></title>
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                <description><![CDATA[ The time has come to rethink self-service, and this webinar will reveal how. Our speakers Ben Nachmani and Eric Carr will not only share how to create more valuable self-service experiences but help you leverage self-service as the gateway to more frictionless, personalized, predictive, and proactive customer journeys. ]]></description>
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                <title><![CDATA[Your 2023 CX Plan | Mistakes To Avoid, AI Opportunities To Pursue]]></title>
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                <description><![CDATA[ In this webinar, we will explore the latest market trends and challenges, how breakthroughs in computer vision are delivering practical AI solutions, and what practical first steps every leader should be prioritizing for their 2023 plans. ]]></description>
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                <pubDate>Tue, 29 Aug 2023 15:17:42 +0000</pubDate>
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                <title><![CDATA[Turn After Hours Into Business Hours With Dynamic AI Agents]]></title>
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                <pubDate>Tue, 29 Aug 2023 15:17:43 +0000</pubDate>
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                <title><![CDATA[Benchmarks and Data to Help Unlock the Power of Your Customer Operations Team]]></title>
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