Pandemics, Technology, and Empathy, a Case Study
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The pandemic taught us a great deal about designing digital solutions for humans. Suddenly it became critical that the solutions people had been using as a nice to have were now a must-have. We'll examine a case study of how a $38B regional grocery chain not only figured out how to respond amidst the pandemic but emerged as the unlikely model of foresight, planning, and competence.
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