Philip Mandelbaum

Lead Content Analyst CEI

Agenda Day 1

1:00 PM Nimesh Porbandarwalla on Challenge Seeking and Entrepreneurialism in Digital CX

Nimesh Porbandarwalla, Vice President of Marketing & Strategy, Enovis, a Dr. Comfort brand, talks to CEI Lead Content Analyst Philip Mandelbaum about how seeking out challenges, solving problems and maintaining an entrepreneurial spirit can improve business strategy, digital marketing and customer experience.

Agenda Day 2

12:00 PM Phil Burrows on Digital Strategy and Transformation

Phil Burrows, Director, Head of Digital Commerce & Marketing, Consumer Home, Verizon, talks to CEI Lead Content Analyst Philip Mandelbaum about the mobile, streaming and high-speed internet world and what it can teach us about digital transformation and incorporating communications, marketing, CX and sales into your digital strategy.

12:45 PM JP Kingsbury on Mastering Growth and Retention

JP Kingsbury, Director of Growth & Retention at Exiger, talks to CEI Lead Content Analyst Philip Mandelbaum about the intersections among digital marketing, sales, CX and relationship management; how to optimize lead generation and conversion, as well as customer retention and upselling; and what B2C and B2B businesses can learn from each other.

1:15 PM Nigel Barker on Brand-Building and CX

Nigel Barker, world-famous fashion photographer and influencer, talks to CEI Lead Content Analyst Philip Mandelbaum about the integration of customer experience and digital marketing in branding, growth and retention.