Whitepapers

What factors and outcomes should customer-centric brands be prioritizing? What initiatives will not only align with consumer-facing trends but boost employee happiness?

5 billion social media users spend 2.5 hours a day viewing content on 7 social media platforms: a massive captive audience for your social media marketing.

Measuring against the most important digital marketing KPIs is mission critical to any smart digital strategy. How are your marketing campaigns performing?

Is email marketing dead? No, and your competitors are already up on the latest, ever-shifting email marketing trends. What is your email marketing strategy?

How happy are our employees? Are they productive? Efficient? Without the proper employee experience metrics and HR KPIs, the answer is: We have no idea.

Is email marketing dead? No, and your competitors are already up on the latest, ever-shifting email marketing trends. What is your email marketing strategy?

You cannot claim customer success without proof. And there is no proof without performance metrics on the 13 most important customer experience KPIs.

Digital advertising isn’t going anywhere; in fact, there’s never been a better opportunity, nor more placement options.

Exclusive research on digital CX and how brands can use customer-centric thinking, technology like ChatGPT, and actionable customer data to transform engagement.

Exiger Director of Growth & Retention talks digital CX and customer engagement with Customer Engagement Insider lead content analyst Philip Mandelbaum.

Dr. Comfort VP of Marketing talks digital CX and customer engagement with Customer Engagement Insider lead content analyst Philip Mandelbaum.

User-centered design can raise conversion rates 400%. Follow these steps to ensure your SEO strategy is up to date and doesn’t obscure the importance of UX